Staff App Support
Welcome to the support page for our MergeLabs Staff App.
If you need help, please see the information below or contact us directly.
Contact Us
For any issues with the app, please email us at [email protected] and we’ll get back to you as quickly as possible.
FAQs
How do I get my login credentials for the app?
Your event leader/producer will provide you with your login credentials. If you have not received it, please reach out to the event organizer.
How to I load my scheudles?
After you’ve logged in, you will first see a settings page where you can select the event and schedules you wish to load. Once you’ve selected these, you can navigate to the event schedule icon and see your schedules there. You can always come back to settings and select different schedules, or make these selections directly from the scheudle selector on the top of the screen.
How do I change the language or time zone?
Tap the Settings icon (gear symbol) at the bottom right of the screen.
- Time Zone: By default, the event’s local time zone is set. To change it, press the circular “x” icon, then type and select your preferred time zone.
- Language: The default event language is pre-selected. You can switch to a different language from the drop-down menu.
- Schedules: If you have multiple schedules available, you can select one or more to view.
Once you’ve made your selections, return to the Schedules icon (second from the left) in the bottom menu to see your itinerary updated to your preferences.
How is the content of the App produced?
The iteniary, iteniary information, the additional information, as well as the provided translations are all provided by the event producers.
If I run an event myself, can I use this App as well?
Yes, this App can be tailored and used for any event. Please reach out at [email protected]