Guest App Support
Welcome to the support page for our MergeLabs Guest app.
If you need help, please see the information below or contact us directly.
Contact Us
For any issues with the app, please email us at [email protected] and we’ll get back to you as quickly as possible.
FAQs
How do I get my itinerary in the app?
You scan a QR code that is provided by your event producer or event group leader.
How do I change the language or time zone?
Tap the Settings icon (gear symbol) at the bottom right of the screen.
- Time Zone: By default, the event’s local time zone is set. To change it, press the circular “x” icon, then type and select your preferred time zone.
- Language: The default event language is pre-selected. You can switch to a different language from the drop-down menu.
- Schedules: If you have multiple schedules available, you can select one or more to view.
Once you’ve made your selections, return to the Schedules icon (second from the left) in the bottom menu to see your itinerary updated to your preferences.
How will I get notified of changes during the event?
You don’t need to do anything. Alerts will appear automatically in the Alerts icon (second from the right) in the bottom menu.
How is the content of the App produced?
The iteniary, iteniary information, the additional information, as well as the provided translations are all provided by the event producers.
If I run an event myself, can I use this App as well?
Yes, this App can be tailored and used for any event. Please reach out at [email protected]